
image courtesy Cobble Hill Blog
It’s often fun to debate the pros and cons of local establishments — for example: What’s the best pizzeria? That’s a good one. Or, Where do you go for sushi? Or, Where, if forced, does one go to get edible Chinese food? (Seriously, where?)
But our friends at Cobble Hill Blog bring up a place we all know that is never, ever, fun to debate.
Because we have never, ever, heard a kind word said about Cobble Hill Super Service.
We didn’t start this blog to defame local businesspeople. But when it comes to this place, all signs point to crook. I myself gave this guy over a grand for repairs I seriously doubt were necessary. I won’t go into all the details, but here’s an unforgettable exchange from my first encounter:
TONY: Your car failed inspection. It’s going to be $800.
ME: Ok, for what?
TONY: Gotta replace the brakes and two front axles.
ME: Needs new brakes? Darn. But what is this about two front axles?
TONY: It’s a real pain to fix, most guys won’t even check for it. But they’re broken.
ME: How did I drive the car there this morning if both front axles were broken?
TONY: They’re broken and the car isn’t safe. I can’t let you drive it unless they’re fixed. Now I need a credit card number.
????????
Recounting getting ripped off is painful — because there is always that moment where you clearly should have done something different. “Most guys won’t even check for it” …? This was a state inspection, there is a checklist provided by the state. But I paid the $800 (or was it $1,500; this was four years ago and I’ve tried to forget the exact number) so Tony could “fix” the brakes and the thing I had never heard of anyone having to fix before. My story is about par for the course, see also reviews at:
Brooklynian
Yelp
Citysearch
Brooklyn Heights Blog
Some time later, I spoke with a tow truck driver who had once worked for Cobble Hill Super Service. He said that he hated working for them because they routinely ripped people off. If called for a jump, standard procedure was to detach the wires from the battery, pretend to try to jump it, then tell the customer the jump wasn’t working and there must be a problem with the alternator or starter. Once the car has been towed to the shop they can make up any story they want about necessary repairs. This tow truck driver also said that Tony employs several lawyers as he is constantly fighting multiple lawsuits brought by ripped-off customers. It’s hearsay from a former employee, sure — but it pretty much lines up with what customers say.
If I could give all neighborhood newbies one piece of advice, it would be to avoid this unfortunately convenient repair shop. Since quitting Tony and Cobble Hill Super Service I’ve been taking my car to J & E (Gulf) Service Station at Hicks and Rapelye, (718) 625-3848. I’m certainly no expert on cars, and an easy target for scammers, but the guys at J & E have never given me a bill that was unreasonably high or told me my healthy-seeming car was in need of massive repairs.
Anyone know of a local business with a — deservedly — worse track record than Cobble Hill Super Service?